Recent Posts

Don’t Try to Address Water Damage in Your Home by Yourself

5/6/2020 (Permalink)

Its surprising how much damage just a little bit of water can do. A bathtub overflows, a pipe leaks, a toilet overruns….. these are a few situations that can cause water damage to your home. Depending on the severity, you may be tempted to grab a mop, wipe up the water, and call it a day. Learn why that’s not always the best idea and why you shouldn’t try to address water damage in your home by yourself.

No such thing a just a little damage

There is no such thing as a small disaster, and that includes water.  The challenge with water is that typically the water you see is not necessarily all the water present, so trying to address water damage by only tackling what you see likely leaves a lot of damage behind. Especially when the water you don't see contains bacteria or causes mold, rot, and other unseen damage, water damage can affect the value of your property. Warping, mold, etc. needs to be addressed. Water damage professionals like SERVPRO of East Phoenix know what to look for and how to remediate it.

Following all the steps to address water damage

SERVPRO’s trained water damage specialists are equipped to clean and restore your home utilizing the following procedures safely:

  • Identifying the source of the water.
  • Measuring temperature and humidity for drying analysis.
  • Surveying the extent of damage and inspect the premises.
  • Performing emergency water extraction
  • Applying necessary treatments like disinfecting and/or deodorization.
  • Utilizing drying equipment and monitor drying.

The worst damage may be the damage you don’t see

Water loss incidents often become emergencies and disasters without appropriate mitigation tactics and employed equipment. Homeowners do not have access to the broad inventory of sophisticated extraction and drying tools that our SERVPRO of East Phoenix team does, making us a wise choice for your water-damaged property. We find the damage that goes beyond the surface and get rid of all the water and all the damage. Our temperature and humidification checks are to find the water that’s behind a wall or under flooring. Left unchecked, that can turn into mold and mildew, and impact the structural integrity of walls and floors.

If you experience water damage in your Phoenix home, don’t try to address the issue on your own. Call SERVPRO of East Phoenix to come out and assess the situation. Our professionals can make water damage “Like it never even happened.” Call us at (602) 507-6163 24/7 for all your water damage needs.

Arizona Storms and Your Roof: How to Be Prepared

4/29/2020 (Permalink)

People who are new to Arizona are always taken aback at just how powerful our monsoons can be. Though beautiful to watch (from the safety of the indoors!), they can be quite damaging to your Phoenix home. Roof damage can be a significant cost for homeowners and one that can be avoided with vigilant and routine inspections. While many people are likely aware of the potential for damage after a storm, they may not be as aware of the threat a monsoon poses to their roof. The storm’s heavy winds, torrential rain and occasional hail can do lasting damage to your roof if not mitigated early. SERVPRO of East Phoenix has put together a few tips for the different kinds of roofs in Arizona and how to spot storm damage.

Check Your Shingles

The most apparent signs of storm damage to your roof are broken or missing shingles. Hail stones can either create small divots in a shingle, or they can completely fracture and even break a shingle free of the roof altogether. High winds can rip them off altogether. Be sure to take a quick peek at your roof after a storm to ensure all shingles are intact. Replace missing and broken ones immediately to prevent further damage.

Look at the Roof Underlayment

While missing shingles are not significant causes of roof damage (except cosmetically), torn or missing underlayment can be. When a shingle is broken or missing, it can lead to the exposure or wearing away of the underlayment. Tattered or damaged underlayment can lead to water damaged sheathing which can exacerbate the problem. If you spot torn or missing underlayment on your roof, call a storm damage professional to come out and assess the damage as soon as possible.

Checking the Sheathing

The sheathing is the wood boards that cover over your attic joist. While many Arizona homes may not have a true attic, they will still have some space that is covered by sheathing over your roof’s joist. These boards are your last line of defense against the outside elements like water. If your shingles and underlayment are damaged, then your sheathing is exposed to rain and other elements. Depending on the severity of the storm, it can severely damage your sheathing through both impact of water or hail, or intensity of winds. Like underlayment, the damage needs to be assessed and addressed immediately to prevent further damage.

Insulation and Attic Inspection

When the roof compromised, it leaves insulation and your attic space potential exposed as well. This exposure can lead to moisture buildup and possibly mold. If you are experiencing this level of damage to your insulation and/or attic, you may want to call a disaster restoration specialist like SERVPRO of East Phoenix. Our highly trained technicians will know how to remediate the situation.

Arizona storms can cause significant roof damage. Routine inspections of your property’s roof should protect you from any obvious issues like missing shingles but even with a secure roof, storm damage can happen. If you experience storm damage to your Phoenix home, contact SERVPRO to help address the situation immediately. We’re available 24/7, 7 days a week to help you with any damage you experience. Contact us at (602) 507-6163 to get the help you need.

Cleaning Smoke Damage After a House Fire

4/9/2020 (Permalink)

Many homeowners think that they can clean-up smoke damage to their home after a fire. Unfortunately, that is never a good idea. Cleaning up smoke and soot damage requires professionals to do the job. That’s where SERVPRO comes in!

Bring in the Fire Damage Pros

A house that has e a fire is typically not safe to enter or spend time in, so practice extreme caution and don’t enter the house. The integrity of walls and floors may have been damaged, along with other hazards. It’s important not to enter the home until remediation professionals tell you it is safe to do so.

While you should not undertake trying to clean up smoke and soot damage from a house fire yourself, you should get the professionals into your home as soon as possible to keep further damage at a minimum. Ash and smoke, if left untreated, will cause corrosion, discoloration, and a lingering powerful and offensive odor. Ash will start causing damage and discoloration almost immediately, and the damage may be permanent and irreversible. Anything that was made of plastic will begin discoloring quickly. Metals will easily tarnish and corrode, and fiberglass will begin to yellow. This can be kept to a minimum if you act quickly after a fire.

If you get fire damage restoration professionals in soon enough after a house fire, they can mitigate or eliminate the smoke and ash damage from the fire and prevent further damage to your property. Unfortunately, if you don’t get the pros in early, the loss becomes worse and worse, and the costs to repair will begin to soar within just a few weeks. Let SERVPRO of East Phoenix help!

Know Who to Hire

Many companies claim to be fire damage restoration specialists, but they may not actually have the proper training and certification to do the job. The Institute of Inspection Cleaning and Restoration Certification (IICRC) is the primary oversight agency for the industry. Companies recognized, registered, and certified by the IICRC will have taken extensive coursework to earn their certification.

What a Trained and Certified Fire Damage Restoration Professional Does

A trained and certified fire damage restoration professional will first identify all affected materials and the source of odors, if possible. They will be extremely thorough. They will determine what can be salvaged and cleaned and what cannot be and must be replaced entirely. They will then begin the clean-up process by removing built-up ash residue. Once the ash is cleaned, they can better identify the sources of odors, which they will treat with special detergents made to neutralize the odors. Once fire damaged materials are treated, they will be sealed to prevent future odors from emitting into your home.

If you or anyone you know needs smoke or fire damage restoration services, SERVPRO of East Phoenix is here to help! Contact us today at (602) 507-6163. We’re available 24/7 to help.

Getting Help for Water Damage Situations in Your Home

4/9/2020 (Permalink)

Water can be damaging. It can permeate through solid materials like concrete or cinder blocks if given enough time and makes its way into any crack or crevice found on your property. It is thoughtless, unconcerned, or impartial to whether it does damage to your home. SERVPRO can help with water damage situations.

How a professional can help

A professional water damage restoration specialist in Phoenix can help you fight back against water issues plaguing your home.  With a variety of tools, experience, and training a quality technician can make the most of what your insurance company provides and work hard to produce the results you deserve. There is no reason for you to take problems like this on alone, in fact, it is likely better that you seek help from the start.

Types of water damage situations

SERVPRO of East Phoenix technicians respond to a variety of water intrusion situations, providing customers with a solution to each one in detail. During the winter months, you may have problems with frozen or broken pipes. When a pipe bursts, you can easily find your home filled with over 6-inches of water within minutes.
SERVPRO also responds to a variety of issues concerning washing machines or dishwashers. A malfunctioning appliance can flood your home within minutes, leaving little time to react. Causing serious damage to your flooring, furniture, and belongings, or even leading to additional hazards that make it hard to recover.

Water damage restoration at a glance

It takes industrial-grade water extraction equipment and infrared moisture detectors to get water out of every nook and cranny; it is just not enough to mop up and move on. Cleaning, deodorization, and sanitation technicians with the proper IICRC certification provide you with your best opportunity for recovery.
All you have to do is contact SERVPRO of East Phoenix to receive professional quality help for all your water damage needs. We can help you recover from most of the problems that occur in your home, so call today (602) 507-6163. We are available 24 hours a day to assist you.

How Can SERVPRO Help with Document Restoration?

3/23/2020 (Permalink)

After a fire, flood, or mold issue, important documents are often damaged and at risk of being non-restorable. As a leader in the restoration industry, SERVPRO of East Phoenix knows timely mitigation is the key to recovering damaged items like documents before it’s too late for businesses. Water or smoke damaged paper can rapidly deteriorate, but with proper handling, our highly trained restoration professionals can help you recover your important files utilizing a variety of methods.

Document restoration options

Depending on the type of documents and the level of damage, we have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Vacuum freeze-drying

We get a lot of questions about this option! Vacuum freeze-drying is one of the most effective way to restore documents after a water loss. Our Document Restoration Team uses sublimation, which skips the liquid stage to turn a solid right into a vapor to avoid causing more damage.

Certified Destruction

Often, documents must be completely destroyed to protect a business’s liabilities, image or other information. We guarantee that your sensitive files will be disposed of properly.

Minimize additional damage

When your valuable documents, including photographs, are damaged by water, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO of East Phoenix can save a great deal and help minimize additional damage. 

To learn more about our Document Restoration services, contact SERVPRO of East Phoenix at 602-507-6163. We offer 24-hour emergency services in our local community. Don’t hesitate if your documents are damaged; contact us immediately!

We are Cleaning Experts

3/19/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of East Phoenix at 602-507-6163.


SERVPRO Provides Cleaning and Disinfecting Services to Phoenix Businesses

3/16/2020 (Permalink)

SERVPRO professionals have specialized equipment and training to provide the highest level of commercial cleaning and sanitizing to maintain your business facility. SERVPRO of East Phoenix is here to help with local commercial cleaning and sanitizing services.

Business need to deep clean facilities

As businesses accelerate their cleaning and sanitizing procedures during these trying times, it’s an excellent time to take advantage of the commercial cleaning and bioremediation services SERVPRO can provide. When your commercial property needs a deep cleaning, disinfecting, and sanitizing, calling SERVPRO of East Phoenix to provide a fast and professional response is the smart move. The CDC encourages regular cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, tables to keep the spread of any disease at a minimum. Unlike households, businesses don’t always have complete control over who they come in contact with, so thorough cleaning is suggested to keep customers and employees alike protected.

Working with commercial cleaning professionals to get the job done

Our crews are up to the recent challenges impacting our community using specialized training and equipment. Our cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for our cleanup process, and disposal of waste. Carpets and fabric and upholstery can be sanitized using our hospital-grade disinfectant. Our crews can schedule work around your business hours to reduce the impact on your daily operations or come in quickly if your business has responded to the recent announcements by closing your doors temporarily.

Meeting your sanitation needs

Trust the SERVPRO of East Phoenix team to fully capable of meeting the sanitation standards required during this challenging environment. We are trained in the appropriate use of EPA-registered disinfectants and committed to a close working relationship with your facility housekeeping staff. Our staff is capable of cleaning and sanitizing bathrooms, kitchens, and other common areas with the discretion and effectiveness your commercial facility requires. With recent demand in professional commercial cleaning services, it’s a good idea to contact us today to book your commercial cleaning appointment at 602-507-6163.

Practical Help Homeowners Need After Crime Scene Situation in Phoenix

3/13/2020 (Permalink)

The stress of dealing with criminal activity in your home shouldn’t be worsened by having to clean up after the situation. Because the substances needing disposal are often dangerous or difficult for many people to manage, it is best to engage a professional service. SERVPRO of East Phoenix offers compassionate and properly trained technicians to put your home back in order.

Professional help with crime scene abatement

More than one homeowner has had to deal with a crime scene situation in their home; whether it involves blood pathogens or drug cleanup, the job can be challenging, to say the least. Our trauma and crime scene abatement team knows and follows applicable Environmental Protection Agency (EPA) and the Occupational Safety and Health Administration (OSHA) regulations and rules when cleaning and restoring your house. 

What SERVPRO can do

If ever you needed SERVPRO to come through on our promise to make it “Like it never even happened,” crime scene cleanup is near the top of the list. Biohazards like blood and dangerous and irritating chemicals suddenly permeate your home, and you have neither the knowledge nor the energy to deal with their appropriate removal. Specialized training prepares our crews to deal with all the debris throughout your home due to the crime and the police actions and follow up. We take all precautions to manage every cleanup aspect relating to the crime and its aftermath. Knowing what you or your family endured is the motivation to clear away every scrap of evidence of what took place in your home. 

Services after crime scene cleanup

Unfortunately, the work doesn’t end after the initial crime scene cleanup. Depending on what caused the crime scene in the first place, from fights, debris from firearms or other weapons, and the whole gambit of police evidence gathering materials end up bagged and taken from your premises, there’s more to be dealt with. Carpets cleaned, walls washed, holes filled in, and touched up with paint go a long way to restoring a sense of control and peace even after disruptive forces shatter your home. 
SERVPRO of East Phoenix has the training, technicians, and equipment to set you and your family on the path to recovery. Call us at (602) 5073-6163 day or night for fast, professional help from our team.

Water Damage Tips You Need for Your East Phoenix Home

3/7/2020 (Permalink)

Homeowners are often surprised by how much damage a water leak can cause in a home, especially if a leak isn’t detected right away. Mold, warping and other damage can really wreak havoc on a home, leaving a big mess for homeowners to deal with. SERVPRO of East Phoenix specializes in water damage restoration so we know what it takes to get your home back to normal. We also have a few water damage tips for homeowners to help smooth the road to recovery.

Right after water damage occurs safety first!

Time is of the essence once you experience water damage. Follow these tips to keep damage to a minimum until the SERVPRO trained professionals arrive:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns so use caution when moving about the house
  • Only do activities that are safe for you to perform. Safety should be your first priority!
  • Wet materials can be VERY heavy. Be careful if you’re trying to move items on your own

Controlling water damage

There are several activities you should leave to the pros to handle, but here are a few activities you can do on your own after a flood or other water damage:

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after the removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

And here are a few things NOT to do; again, safety should always be your first priority:

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines, or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if the ceiling is wet and keep out of rooms where ceilings are sagging.

What to expect from your SERVPRO of East Phoenix technicians

Once help arrives, here’s what you can expect to happen. SERVPRO follows a strict water damage restoration process to provide the best service possible. First, when you call us, we’ll ask a lot of questions so we have a handle on what to expect, so our techs will show up prepared! They’ll inspect and assess the water damage and determine how far the moisture has traveled to ensure proper and complete restoration. Next, we’ll quickly start the water removal process to get the majority of the water handled. Once that’s complete, the drying and dehumidification process starts. We use specialized equipment to remove the remaining water that is harder to access. Our professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home. Then we clean and sanitize the room or rooms that were damaged, and start the restoration process, which may involve minor repairs, such as replacing drywall and installing new carpet or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Experiencing water damage in your home is never easy, but following our water damage tips and calling the professionals at SERVPRO can help restore your home to pre-damage condition. If you experience water damage in your home, contact us at 602-507-6163.

Tips for Fire Prevention in Your East Phoenix Business

2/25/2020 (Permalink)

A fire can cause severe damage to business equipment, materials, and structures. As a business owner, focusing on fire risk assessment, fire prevention, and employee education for fire safety can help reduce your chance of fire and smoke damage. Here are some tips to help prevent fires in your East Phoenix business.

Look for fire hazards at your business

A good first step for fire prevention is to look around your business and find potential fire hazards. The National Fire Protection Association offers publications on fire safety codes for businesses. You may also want to contact the Phoenix fire department and ask them to come out and do an evaluation of your business for recommendations on how to make your office safer for possible fires.

Have the right equipment on hand

Having the proper fire protection equipment in your business is essential to prevent fires as well as keeping damage to a minimum should a fire break out. Automatic sprinkler systems are a good way to prevent fires from causing too much damage should a fire start. Of course, it’s critical to have detectors and fire extinguishers on every floor of your office building and to ensure they’re in working order. There’s more than one type of smoke detector, so be sure and do your research to know what type is best for your business. All employees should be aware of the locations of fire extinguishers on each floor in case they should need access to one in an emergency. A multipurpose extinguisher will douse most small fires with ease without shorting out your electronics. It’s also a good idea to equip your employees with an emergency kit stocked with items like bottled water, a flashlight, and an escape mask to fight against smoke inhalation in case of a fire.

Have a plan

Does your business have an emergency exit map clearly posted for all employees and visitors to see? Though exits may seem obvious during working hours, smoke and fire greatly inhibit visibility and these maps are critical. In larger buildings, post a fire evacuation plan in several spots around the workplace. Never include elevators in an evacuation plan; always use the stairs. Businesses with disabled employees should develop a detailed evacuation for those employees needing additional assistance in an emergency. Make sure your employees know what to do if there's a fire, including calling 911. Conduct a fire drill at leastonce a year to keep employees aware of your workplace fire safety protocol. Establish meeting points for employees, as well as keeping all your safety plans, equipment, and information updated.

Other fire prevention tips for the office

Keep all your business appliances (such as kitchen appliances) away from combustible materials, like paper or cloth. If possible, unplug these appliances at the end of the day as most business fires occur after typical operating hours. Avoid excessive wiring where wires and plugs clutter around one outlet, as it could lead to an overload. In case of fire injuries, your employees should be familiar with the location of the first-aid kit, which should be kept where possible hazards can occur most, such as in the kitchen. SERVPRO of East Phoenix offers other fire damage tips should a fire occur.

While fire prevention can help cut down your risk of fire, it doesn’t mean they still can’t happen at any time. If your business should have a fire occur, trust the restoration professionals at SERVPRO of East Phoenix to help you recover from the devastating event. We offer 24/7 service. Call us at (602) 507-6163.