Recent Posts

Why Sump Pumps Fail

5/3/2021 (Permalink)

While basements in Arizona may not be as common as other states, there are still quite a few homes that have basements, which means they also have sump pumps. Sump pumps drainage systems often employed in the basements to protect homes from the harmful effects of flooding and water damage by pumping water out of the basement. The failure of a home’s sump pump can be catastrophic, threatening the safety of a home’s important documents, objects, and furniture. You can take actions to prevent your house from suffering a sump pump failure by understanding various reasons as to why sump pumps might fail in the first place.

Lack of regular maintenance

Your risk of a sump pump failure is increased when your unit isn’t undergoing proper maintenance on a regular basis. Make sure to regularly check that your sump pump’s vents, and other parts are working properly and consider running a vinegar solution through the unit for cleaning in order to keep things running smoothly. Most sump pump models should be cleaned once a year but check your manual for more detailed information.

Age of sump pump

It is also important to be aware of how old your sump pump is. Since sump pumps undergo their fair share of wear and tear over the years, it is not uncommon for sump pumps to fail after seven to ten years, depending on the unit. You can prevent a damaging failure by keeping a closer eye on your sump pump as it nears this age range and consider replacing the unit if it begins to malfunction or appears to not work as well as it used to. Otherwise, you may end up with a flooded basement in need of professional water removal services.

Power outage or power failure

Sump pumps are also at a greater risk for failure during monsoon season and the summer months in general due to those unpredictable storms. Storms can serve as a big threat for sump pumps as they often bring large amounts of rain and occasionally, power outages. Without electricity, sump pumps will not be able to complete their job of pumping rainwater away from the home. Hooking your home’s sump pump up to a backup generator can help your sump pump continue to run smoothly and avoid a failure.

What to do if your sump pump fails

If your basement experiences a sump pump due to one of the above situations, or any other mitigating circumstance, contact SERVPRO of East Phoenix at 602-507-6163 to get immediate help with water removal and restoration.

What New Homeowners in AZ Should Understand About Monsoons

4/26/2021 (Permalink)

The Valley of the Sun continues to be a destination for out-of-state people looking to buy homes in Arizona. Though they may have experienced snowstorms where they came from, few understand how damaging monsoon storms can be. Here are a few things new homeowners in AZ should understand about monsoons and the damage they can cause.

Flash flooding

Flash flooding can cause anywhere from a moderate amount of damage to your property to substantial damage. Because of Phoenix's unique geographic location, it is vulnerable to the remnants of tropical storms, which originate from Pacific ocean and make their way to our fair state. The amount of water from these storms is fast and furious, which can lead to flash floods. Away from your home, head all flash flood warnings and signage. Make sure your home has proper drainage so excess water doesn’t permeate your home. Flash flooding is just one of the many ways that these storms can impact specific areas of the state.

High winds damage

Storm damage can be extraordinarily damaging to your home, regardless of whether it’s old or new, one story or two story. High winds and flying debris can break a window and allow the water to enter. It can tear apart roofs and rip off rain gutters. It can uproot trees that can fall on your home, vehicle, or wall. As the winds from the storm recedes and some of the water goes with it, the damage might seem like it is ending. While the remainder of the situation can seem like nothing more than a massive mess to clean up, that is not always the case. With high winds and water, undetected and unaddressed water can result in mold so be sure to inspect the damage thoroughly from the wind as well as the water that may have entered your home.


Floodwaters are not always clean; in fact, they can often come teaming with chemicals, pesticides, petroleum products, and sewage depending on where they came from. When the water becomes mixed with such things, disposing of it is not a job for an amateur. When black water or otherwise compromised water floods your home, it is best to call SERVPRO because we have the proper equipment and tools to deal with the problem. If left unaddressed, flood water can ruin furnishings in your house. It is essential to understand and know what possessions and materials are safe to keep and dry out inside of your home, and what is not. SERVPRO can sort through your belongings and advise you on what you can and what you should not keep. It is best to be safe, rather than sorry in these situations as remaining in contact with black water is unsafe for your health.

Homeowners new to AZ are often taken by surprise by the amount of damage caused by monsoons. When storm damage strikes your Phoenix home, as soon as you are able, call SERVPRO of East Phoenix so that we can assist you with the damage and get your house back to normal. Call us today (602) 507-6163.

How Water Condensation Can Cause Big Problems in Your Home

4/8/2021 (Permalink)

Monsoons are coming soon to the Phoenix area and with them, all the potential damage to homes. In addition to flooding, water condensation from a storm can lead to secondary damage and cause more damage than the original loss.  Learn more about how water condensation can cause big problems in your home.

How humidity damages homes

One issue most Phoenix homeowners rarely think about is humidity, as the Valley tends to be a very dry place with little moisture in the air. However, when the relative humidity rises significantly as it does after major storms, so does the potential for damage. So, what is relative humidity? The relative humidity is the amount of water vapor in the air. Relative humidity refers to the amount of water in the air compared to the total amount it could contain at a specific temperature. How can humidity damage homes? High humidity can cause problems in your home if relative humidity regularly exceeds 60%. When the air contains water vapor above that level, mold and mildew start to grow, while excess moisture can cause rot, damaging your belongings.

Mold can be more damaging than the eye can see

Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants. Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet. Higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent. Most homeowners may not even know they have a mold problem until they smell that musty odor in their home. Mold can hide under carpets, in attics and behind walls, and can be tough to battle. Because of high humidity during monsoons, homeowners see an increase in mold issues.

How SERVPRO helps with mold from humidity

SERVPRO of East Phoenix has a specific process for dealing with mold issues in a home. First, we inspect and assess mold damage, looking for those areas that are out of sight such as attics and behind walls to ensure we get a full picture of the issue. We then focus on mold containment to stop the mold from spreading any further. Next is air filtration. Our specialized filtration equipment allows our Professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process. Depending on the situation, we then turn to removing mold and mold-infested materials such as carpeting, drywall, etc. Finally, we clean and restore all possessions impacted by mold to get your home back to normal.

If you suspect your home has mold, reach out to SERVPRO

If water condensation has caused mold or other issues in your home, call us today at (602) 507-6163. We are available 24 hours a day, 7 days a week for all of your cleaning and restoration needs.

How Fire Safe is Your Garage?

4/8/2021 (Permalink)

Safety-minded homeowners are diligent about keeping their homes safe from flames, including having an accessible fire extinguisher near the kitchen and having working smoke alarms throughout the house. Unfortunately, the garage is often overlooked. How fire safe is your garage?

Garages are a common area for fire damage

Garages are one of the most common sources of fire damage. If you park vehicles of any kind in the garage, there are items like gas or oil in your garage as well. It’s important to be careful keeping items like this stored in an enclosed space in your home. Since garages are typically out of sight most of the time when homeowners are home, a fire can start and go unsuspected until the damage is substantial and potentially spreading to the house itself. When that happens, flames can spread quickly, so the best defense against a fire is offense!

Be proactive to stay safe

When it comes to fire damage in your garage, being proactive is the best defense to keep your home as safe as possible from flames and the damage they can cause. Fuels, fluids, and cleaners should be sealed properly, and flammable materials stored away from elements. Electrical devices in a garage need to be used carefully. Do not overload the circuit box and be sure to unplug any units when they’re not in use. You should also have the right fire extinguisher in your garage. Clear any clutter out of your garage, as it cuts down on the probability of a fire spreading in the event of an emergency by limiting flammable materials. Flammable liquids need to be stored away from heat sources of any kind such as space heaters, vents, and pilot lights. Keep propane tanks outdoors. They are equipped and made sturdy for outdoor storage.

What to do if you experience a fire in your garage

After a fire in a garage, there are several forms of damage including smoke and soot, plus water damage from putting the fire out that need to be addressed. Give SERVPRO a call at 602-507-6163 as soon as the fire is safely out so we can salvage as much as possible through our fire remediation services. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

The Importance of Professional Cleaning After Fire Damage

3/22/2021 (Permalink)

As a homeowner, it is prudent to know the right steps to take if your property suffers a fire damage incident. Different types of fires require different restoration measures, and as a result, it’s a good idea to contact licensed service providers to mitigate further damage. Remediation professionals who are IICRC certified and use relevant tools and procedures to restore your contents are the best way to ensure the job is done right.

Types of fire damage that can occur 

There are different levels of fire damages that any resident is likely to experience – minimal (limited to one small area), substantial, and major fire damage. Each is associated with varying amounts of smoke residues, affects different areas, and the severity of the disaster differs. While wet or dry cleaning can be enough to restore minor fire damages, extensive procedures may be required when restoring specific fire disasters. Our SERVPRO technicians inspect your property to determine the extent of the damage before conducting appropriate restoration procedures. Within these types of fires, technicians will also take into consideration what kinds of materials burn, such as plastics, wood, etc. to determine the best course of action.

The remediation approach

Cleaning is one of the procedures that may be recommended if the fire did not result in a complete loss of property. Before this procedure can start, it is essential to know the kind of residues, the surface they are resting on, and how to find, remove and dispose of them. After pretesting and inspecting the residues, a technician can choose the right restoration method to use and will advise the homeowners of their approach.

After our SERVPRO technicians have identified the residues, they capture and remove them using specialized techniques such as vacuuming and dissolving. When a fire burns, it gives off smoke residues that attach to the surrounding surfaces. When these residues, also known as soot, are loosely attached to an area, removing them using vacuuming may be an option. Before performing vacuuming, our qualified technicians always ensure the area is dry to get the best results possible.

When the residues are rigidly attached to the surface, such as a stickier residue, dissolving them may be necessary to get the best results. SERVPRO technicians use cleaning products to dissolve the particles and then flush, rinse and dry the area once it is clean. After the cleaning process, SERVPRO technicians follow the local requirements to dispose of the particles appropriately.

Call SERVPRO if you suffer fire damage

SERVPRO of East Phoenix has several options to mitigate mold, fire, storm, and water damage disasters. With effective equipment and a team of experienced professionals, we can address every phase of fire recovery for your property. Call us at (602) 507-6163 to be served by a proven industry leader in damage restoration.

When You Need Disaster Recovery, Choose Highly Trained Specialists to Get the Job Done

3/16/2021 (Permalink)

No one plans on a disaster in their home or business, but when you experience water, fire, or mold damage, it’s important to work with the right professionals to help with remediation. Restoration is a critical part of recovery, so choose highly-trained specialists to get the job done.

The SERVPRO team

We have always put a high priority into educating our SERVPRO team. That need is more important than ever today as we face remediation situations that were not imagined a year ago. SERVPRO is an IICRC certified company with certified technicians. That means you can expect the very highest in standards and protocol to be used in your home or business when you call for assistance in cleaning up from fire, water, smoke, or mold damage. We actually go through several different types of training and certifications to ensure you’re getting the best service possible when a SERVPRO team arrives.

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our training and certifications include the study of IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. This is a significant part of training each and every SERVPRO technician.

Employee Certification Training

After IICRC training, we don’t stop there! The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees to further their skills. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Advanced Structural Drying

More ongoing training

SERVPRO of East Phoenix also offers more ongoing training to our technicians and crew, including:

  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

All of this ongoing training is to help our customers rest assured that our staff is equipped with the knowledge to restore your property.

If your home or business experiences a disaster of any kind, contact SERVPRO of East Phoenix at 602-507-6163 knowing you’ll get highly-trained specialists to get the job done.

Tools of the Trade Help SERVPRO Do the Best Job

3/12/2021 (Permalink)

It’s important to have the right equipment to get the job done. That’s why SERVPRO of East Phoenix uses several types of equipment to address any fire, water, or mold remediation issues you might have. Learn more about the tools we use to get the job done right!

All the SERVPRO Tools for Our Work

At SERVPRO of East Phoenix, helping our customers who have experienced water, fire, or mold damage areas is our top priority. We know that using the proper equipment makes a measurable difference in reducing loss. When time matters, technology, and equipment must be counted on to perform. Here are some of the tools we use to help get your property to its preloss condition. Each machine and piece of equipment has a crucial role in the restoration process and every SERVPRO restoration technician is trained to use each piece of equipment to its highest potential.

Portable extractors for water removal – These are used for cleaning carpets, cleaning upholstery, and removing water from floors after water damage or flood. Restoration technicians use this machine for variable heat-controlled cleaning, including to heat the rinse solutions to clean more effectively. With this machine, we can expedite the removal of water and humidity from damaged materials and textiles to help restore it to preloss conditions.

Ozone generator for odors - These generators eliminate a variety of odors caused by animals, cigarette smoke, mold and mildew, fire, and water damage. It generates ozone which chemically reacts with odor-causing molecules to oxidize residues and remove the odors. Once the process is complete, ozone quickly reverts to the typical oxygen molecule, leaving no residue. Once the odor is gone, the results are permanent.

Dehumidification equipment for moisture - This increases the rate of evaporation by removing water vapor from the air. Our highly trained technicians position dehumidifiers strategically in a water-damaged structure, so the moist, humid air moves through the unit while dry, warm air is discharged. We use the dehumidifiers, primarily because it provides a constant source of dry air to enhance the restoration process.

Air movers to reduce drying time - Air movers are used in water damage restoration to enhance evaporation at the surface level and reduce drying time. They introduce airflow at the surface level and replace the highly saturated air with drier air to enhance dissipation. SERVPRO technicians operate air movers in different positions, offering flexibility in how to direct the airflow for the best possible outcome. 

Truck-mounted extraction units for the big jobs - These units consist of multiple smaller components, which work together to make one of the best pieces of cleaning equipment in the industry. Our technicians know the specific environment needed for this piece of machinery to work it’s best and how to maintain it appropriately for safety. 

Our equipment is tested

SERVPRO tests all equipment before putting the items in the product line. To provide the best service to our customers, we must know how the truck mount works, how to set up and maintain the unit, how to use it safely, how to clean the vehicle interior, unit, tools, and hoses needed, and how to inspect all equipment and accessories for any damage, leaks, or other wear. The use of these equipment options helps us get your water or fire disaster back to its preloss condition. SERVPRO of East Phoenix is always here to help! If you’ve suffered water, fire, or mold damage contact us immediately at 602-507-6163 to get the job done right with the right equipment!

Monsoon Storm Damage Facts and Tips

3/10/2021 (Permalink)

Water from a monsoon does not have to spread over a large part of the home to cause flood damage. A water intrusion in a small area can do damage to ceilings, walls, flooring, and other materials, and opens up the potential for mold growth. Learn more about monsoon storm damage and what to do.

Storm damaged roofs

When a roof gets damaged in a Phoenix home and water enters the attic space, flood damage removal needs to happen as quickly as possible to mitigate the amount of damage. Sometimes when space is limited, SERVPRO technicians must get creative to get the job done. If the repair to the roof is not completed during the time our technicians are working, they can apply a temporary barrier to prevent any additional water from entering until the repair is finished. Our goal is to stop further damage and help repair the roof as quickly as possible to keep the whole home protected.

Standing water after a storm

Standing water needs to be removed as quickly as possible to halt any further damage to the home and its contents after a flood. SERVPRO technicians can use long hose attachments on extractors to get rid of the standing water, even in the most hard-to-reach places. We position air movers and dehumidifiers to move air out and lower moisture as fast as possible. If the ceiling below an attic is showing signs of water saturation, technicians can drill weep holes to assist with drying. We use moisture probes to determine how far-reaching the water intrusion was so there is no potential for mold growth from untreated areas. After drying the area,  SERVPRO technicians wipe down the affected areas to sanitize and inhibit the growth of bacteria and microbes. If affected drywall cannot be saved through our drying techniques, damaged sagging drywall is removed for safety. Often drying is enough to eliminate odors left from water. All of this is meant to stop mold and odors from permeating the area. If there are any residual odors, we have the resources to neutralize them thoroughly.

We're here if you need flood damage help

SERVPRO of East Phoenix is available 24/7 when you need flood removal from your home. The faster the process starts, the faster our expert technicians can make it "Like it never even happened." Call us immediately if you experience monsoon flood damage!

How Air Movers Are a Critical Part of Water Remediation Services

3/7/2021 (Permalink)

A burst pipe, running toilet, overflowing dishwasher or a tap that is accidentally left open when you are not at home can lead to water damage. Should you find your home has experienced some kind of water incident, extracting the water, and drying your properties as soon as you can is vital. If not handled effectively, some materials can stay wet for up to 48 hours, there are chances of mold growth taking place. While stopping the cause of the water damage and extracting water are important first steps, air movers are the unsung hero of water remediation services.

What do air movers do?

During the water damage restoration process, our SERVPRO technicians use air movers to speed up the rate of evaporation and decrease the drying time. They work by increasing airflow around the wet surface and in the process push the moisture into the surrounding air. Drier air replaces the wet air and causing evaporation. Technicians can also float carpets by using a carpet clamp which is present in some air movers and blow drier air, expediting the drying process. If we need to direct the air into wall cavities, then they can fit shrouds to the snouts of the air movers. It’s really quite impressive how versatile and effective air movers can be, and how critical they are to the water remediation process.

Trained professionals know how to use air movers

SERVPRO technicians are careful when using these appliances since they are so powerful and can blow away curtains and wall hangings. It really does require a trained professional to use air movers safely and effectively. They also vent all the corners of a floating carpet to avoid stretching or otherwise compromising the integrity of the carpet. To prevent the air mover from overheating, technicians make sure there are no chances of blocking the inlet during operation. When it is necessary to move higher quantities of air during the restoration process, technicians may decide to use heavy-duty venting fans. These devices are also known as axial fans. As wet air is added into the surrounding air, the relative humidity rises and there reaches a point where the air cannot absorb any additional moisture. It is the point where our SERVPRO technicians perform dehumidification by using dehumidifiers.

When you need effective water remediation, contact SERVPRO

SERVPRO of East Phoenix is a trusted restoration industry leader that is well-trained in all aspects of water remediation, including the use of air movers to assist the drying and recovery process.  If you experience water damage and need assistance drying out your home or commercial property, call us at (602) 507-6163 when you need experienced technicians to address water damage.

Professional Fire Remediation is Crucial to Recover from a Commercial Fire

2/22/2021 (Permalink)

Every building is potentially at risk of fire damage. A fire can close the doors of your Phoenix property for an extended amount of time, or for good but professional fire remediation can help get your business up and running again after a fire. 

Working with fire remediation professionals

We understand how commercial fire damage can affect your business, but thanks to several years of experience, we have a highly-trained team of IICRC-industry certified professionals who can help return your business to normal operations, quickly.  SERVPRO understands the urgency involved in protecting your business and provides you with every service necessary to help you minimize any damages your facility might experience. Our technicians work on the fire, and smoke damage found throughout your property, ensuring that every area gets checked and cleaned thoroughly.

How SERVPRO can help your business recover

With access to advanced equipment, SERVPRO technicians remove smoke damage to carpeting, walls, ceilings, electronics, wood, furniture, paperwork, as well as any machinery, appliances, or other equipment that helps maintain operations for your business. We also have extensive experience in the decontamination of HVAC systems and ductwork, helping remove allergens and soot that may linger after a fire. SERVPRO technicians specialize in recovering vital information through our document and electronics restoration services. We can help save furniture, electronic fixtures, and equipment while cleaning and deodorizing the entire building with a wide range of wet, and dry-cleaning methods based on what the circumstance requires. We inspect your entire facility, remove all fire-damaged materials, and work diligently to limit any losses you might experience from the flames of the fire or the chemicals used to extinguish the fire. We also offer reconstruction services for more significant damages.

A full range of fire remediation services

By providing a full range of specialized services, we help you get your business back on track as soon as possible. All our customers receive a customized fire remediation approach, unique to their situation, that help return the property to a quality pre-damage condition. Our technicians are also trained to minimize any interruptions to your businesses' normal operations, helping you continue offering services, if possible.  SERVPRO of East Phoenix is qualified to perform both interior and exterior reconstruction services on your property. We can handle any emergency repairs, 24/7, and provide you complete fire remediation and restoration process from start to finish. Give us a call at 602-507-6163 to begin your property's recovery today if you experience a fire at your place of business.