Step 2: Inspection and Water Damage Assessment
Our Water Damage Restoration Process
When responding to a water damage emergency of any kind, SERVPRO begins with a detailed, in-depth inspection of the damage to your home or commercial property, including a damage assessment, to understand what our team will be dealing with. At this stage, SERVPRO of East Phoenix professionals are trying to determine the scope of the damage so that we can develop an appropriate plan of action. With extensive training, equipment, and technologies at our disposal, we’re able to provide a solution unique to each water damage situation we encounter. Starting with water damage assessment allows us to provide the best service possible.
Identify and Stop the Water Source
We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.
- Stop the Source
- Check for Contaminated Water
Identify the Type of Water
We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.
- Category 1: "Clean Water"
- Category 2: "Gray Water"
- Category 3: "Black Water"
Survey the Extent of the Water Damage and Inspect the Premises
We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.
- Survey Damage
- Complete Safety Inspection
Move or Block Furniture
We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.
- Block Furniture